2nd Line IT Support Engineer

We are seeking a skilled and motivated 2nd Line IT Support Engineer to join our growing team. The successful candidate will play a critical role in ensuring the smooth operation of our global IT systems, providing advanced technical support, and resolving complex issues efficiently. This position offers an excellent opportunity to develop your technical expertise and advance your career within a supportive team.

Key Responsibilities:

• Provide 2nd line support for IT-related incidents and service requests, ensuring timely resolution and customer satisfaction.
• Manage Group SharePoint and set up for new Group entities.
• Troubleshoot and resolve hardware and software issues, including servers, desktops, laptops, and mobile devices.
• Assist with network administration tasks, including configuration, maintenance, and monitoring.
• Collaborate with 1st line support to escalate and resolve complex issues, ensuring effective communication and documentation.
• Maintain and update technical documentation, knowledge base articles, and standard operating procedures.
• Participate in the deployment, configuration, and maintenance of IT infrastructure projects.
• Perform regular system updates, patches, and backups to ensure security and reliability.
• Provide on-site support when required, maintaining a high level of professionalism and customer service.

Requirements:

• Proven experience in a 2nd line IT support role or similar position.
• Strong knowledge of Windows and macOS operating systems, including troubleshooting and support.
• Experience with network protocols, firewall configurations, and VPN technologies.
• Proficiency in Active Directory, Office 365, and other enterprise-level applications.
• Excellent working knowledge of SharePoint.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.